FAQs

Café

How can I make a booking?

We don't take reservations as we run on a walk-in basis only. However, we do accept bookings for private hire of our rooms. For more information please send an email to info@plushcafe.co.uk with your enquiry and we will do our best to accommodate.

Can I choose which room I sit in?

Let us know your preferred room when you arrive! At certain times we can be very busy so there may not be a table available in the room you'd like to sit in, but why not try one of our other gorgeous rooms instead.

What's the maximum time I can stay at my table?

Whilst we have a 1 hour table turnaround time, if the café is not particularly busy you are welcome to extend your stay a bit longer.

Are you dog-friendly?

Our Neon Room is dog-friendly. We are big dog lovers! We have Wooficcinos on our menu and will happily give your pup some water. We'll probably ask for a photo for social media too! Please keep your doggos off the furniture though.

Is your menu suitable for vegetarians and vegans?

Yes! We have plenty of vegetarian and vegan options on our menu. If you have any specific dietary requirements, please let one of our team know when you arrive and we'll do our best to accommodate.

Do you serve your drinks with milk alternatives?

We have oat milk, almond milk, coconut milk, soy milk, full fat and semi-skinned milk available in the cafe. Let us know your preference when you order.

Do you have gluten-free options?

We do! All our gluten-free products are produced off-site by certified suppliers, however, end meals are prepared in a kitchen where gluten-containing products are also prepared. We have stringent cross-contamination prevention measures in operation, and the chance of cross-contamination is slim, but, as with all allergies and intolerances, there is always a small chance that it could occur so please bear this in mind. 

I'd love to work with Plush! How can I join your team?

Check out our Careers page to see available job vacancies! Please ensure you send a CV and cover letter with your application.

Shop

Click here for information regarding Delivery.

Click here for information regarding Returns and Refunds.

What payment methods do you accept?

In-store we accept the following credit and debit cards: Mastercard, Maestro, Visa, Delta, Visa Electron and Amex.

Online we accept the following payment methods: Paypal, Visa and Mastercard.

What can I use your e-gift voucher for?

Gift vouchers can be redeemed in the cafe, as well as in our store - this includes online orders.

How do I redeem an e-gift voucher, discount or special offer?

In-store: Just show your voucher or discount code to one of our team and they'll do the rest! Please ensure you show them the code before you order in the cafe.

Online: Enter the code into the provided fields in 'Your Shopping Cart'.