Plush Cafe is all about inclusivity! We want all our guests to have an amazing experience with us every time they visit. We know that for some guests accessibility can be a problem, particularly in York with its historic, often wonky, buildings and cobblestone pavements.

We are committed to making our cafe as accessible as we can, bearing in mind it is a Grade II listed building on one of the oldest streets in York (it was the first stone-paved road in York and had retained its Roman-built paved surface. The name Stonegate appears on records as early as 1118!).

Notwithstanding this, Whitbread Group Plc recognises that there is no single restaurant design or layout that will entirely meet all individuals’ needs and preferences. If during your dining experience you feel there is something we could do to assist you or make your visit more comfortable, please allow us the opportunity to do so by asking to speak with the Duty Manager.

The information in this document provides details of the accessible facilities and services available in our Whitbread Group Plc restaurants brands Brewers Fayre, Table Table, Beefeater, Whitbread Inns and Cookhouse & Pub.

Let us know in special requests.

Main entrance and welcome area

Induction loops are installed in all of our restaurants and portable hearing loops are available in the Bar and Restaurant areas.

Customers are advised to inform the Duty Manager on arrival if they have any special requirements such as requested seating or if they will require any assistance in the event of a fire evacuation. 

5. Public areas - general

Access around the public areas of our restaurant will generally be by means of level access, incorporating the use of access ramps where necessary.

Where level access around the public areas is not possible, due to the design or layout of the building, alternative access arrangements will have been made. These may include the use of platform or passenger lifts or an alternative access route to the area concerned.

6. Bars and restaurants

All Whitbread Group Plc restaurants have accessible toilet facilities. These toilets are provided with grab rails, adequate transfer space, accessible sinks with lever taps and emergency alarm pull cords.

Menu styles will vary, with Braille and large print menus being available in the majority of our restaurants. Our Team Members will also be happy to take guests through the menu options if requested.

Table service is provided in many of our restaurants. Where this is not standard practice we will be happy to provide this on request.

A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility.

8. Additional information

Assistance dogs are welcome at all Whitbread Group PLC restaurants.

All Whitbread Group Plc Restaurant Team Members receive disability awareness training.

Should you require assistance during your visit please contact the Duty Manager and our Team Members will be happy to do all that they can to assist.

10. Future plans

Whitbread Group Plc are committed to making reasonable adjustments to our restaurants, so far as is reasonably practicable and will continue investing in this area in order to further improve the facilities available across our restaurant estate.
 

Small step to the entrance of the shop from the pavement. The Neon Room is on the ground floor, and can be accessed via a ramped corridor. The Garden and Bohemian Rooms are up a relatively narrow flight of stairs. Toilets are upstairs, so unfortunately not suitable for wheelchair users. However, the staff can advise as to the nearest wheelchair accessible toilets.

Assistance dog facilities

Other assistance dog facilities

Water bowls. Dog treats. Wooficcino available on the menu.

Getting Here

York train station, Station Rd, York YO24 1AB (10 min walk from the station)

Parking

City centre location. Nearest Blue Badge Parking: Blake Street, York, YO1 8QJ (1 min walk from parking). Lendal, York, YO1 8AA (2 min walk from parking). Nearest Car Parks: Bootham Row Car Park, York, YO30 7BP (6 min walk from the car park). Foss Bank Car Park, York, YO31 7PL (9 min walk from the car park). NCP Car Park,Tanner Row, George Hudson Street, York, YO1 6JL (8 min walk from the car park). Piccadilly Yard Car Park, York, YO1 9NX (9 min walk from the car park).

York is one of England's most beautiful historic cities, but with its old, wonky buildings and cobblestone pavements, accessibility can be a bit tricky at times and its worth  With a centrally located station, York is an ideal place to travel to by train and come to enjoy the city's vibrant culture.

Despite the historical nature of the city, many of York’s buildings and services are accessible. York has a range of services available for those in need of extra support during their time in the city as well as an excellent range of hotels, B&Bs and self catering options to accommodate guests with access and equipment needs. 

https://www.visityork.org/general-and-tourist-info/accessibility