Terms & Conditions
 
Please ensure you have read and understood our full terms and conditions before making your booking. The person making the booking is responsible for ensuring all guests are aware of the terms and conditions, and that all allergies and/or dietary requirements have been communicated to us prior to the booking.

Bookings:
Our All You Can Eat Waffles experience is for a minimum of two people and is time-limited to 90 minutes from your reserved time (not the time of arrival). Bookings must be made at least 48 hours in advance and full payment is required at the time of booking. Tables will be held for 15 minutes from your reserved time. Please contact us as soon as possible if you are running late to avoid losing your table. Slots will not be extended for late arrivals.
The whole table must order from the All You Can Eat Waffles menu. Price is per person and sharing is not permitted. Waffles and drinks will only be replaced once they are finished. First waffle serving will be a double, waffles will then be brought out in single servings. One of each topping is allowed per serving. Up to 5 toppings can be chosen per serving. Toppings are subject to availability. Bottomless drinks only applies to those detailed on the All You Can Eat Waffles menu. Last orders will be 15 minutes before the end of your chosen time slot. No further orders are taken after this time. Management reserve the right to withdraw this offer at any time and without prior notice.
 
Refund Policy:
Cancellations made more than 48 hours prior to the booking will receive a full refund minus the payment provider’s processing fee. Please email us on info@plushcafe.co.uk to inform us of a cancellation and to trigger the deposit refund process. This process is not automatic so if we are not informed of the cancellation by email you may not receive your refund. Refunds can take up to 14 working days to be returned via the means paid. This is down to the provider you chose to pay through. Full booking or individual guest cancellations made less than 48 hours in advance will incur a short notice cancellation fee of £10.00 per person.
 
Menus & Allergens:
Allergens must be communicated prior to ordering. All food and drink are prepared in areas where nuts, gluten and other known allergens may be present. Ask your server for full allergen information. 
 
​Table Capacities:
Most of our tables can comfortably seat up to 4 adults. If more than 4 adults will be attending, we recommend booking additional tables. If you decide to fit more than 4 adults to a table and then change your mind on the day we may not have an additional free table for you to use.
 
Table capacities per room:
Garden Room
•            x5 4/5-seater tables (each has x2 swing seats & bench seating, which can comfortably seat 2 adults. An additional adult or child could fit with a bit of a squeeze).
 
Neon Room
•            2x 2-seater tables (these could be joined to create a table for 4)
•            2x 4-seater tables
•            1x 6-seater table
•            1x 3-seater sofa & 2 armchairs
 
Bohemian Room
•            4x 4-seater tables (an additional 1-2 people could fit at a push).
 
Health & Safety:
Plush Café fire and health & safety regulations must be observed at all times. Candles are not allowed unless agreed by management.
 
The Swing Seating in the Garden Room is designed to be used only as seating and should be used responsibly. The Venue will not accept responsibility for any injuries sustained from activities other than sitting in this seating, such as those caused by horseplay or sitting the wrong way around.
 
Obligations to Plush Café:
Plush Café will use its best endeavours to supply the service specified in the booking. Plush Café shall not be liable for any failure to provide the booked service when that failure is caused by an event beyond its reasonable control, including, but not limited to, mechanical breakdown, failure in electricity supply, flood, fire, government restriction or force majeure that may cause the premises to be temporarily closed or the event interrupted. Plush Café will, however, use its best endeavours to provide an appropriate alternative. Plush Café also reserves the right to determine and vary the location of any accommodation to be used at its discretion both before and during the period of the booking.
 
Liability:
Plush Café will not accept responsibility for loss or damage to any property belonging to Guests, or any property brought or left upon Plush Café’s premises by Guests. The Guests shall be liable for and indemnify Plush Café against any claims in respect of death, injury, loss or damage where any such claim is caused by or arises by reasons of the act, omissions or neglect of the Guests.
 
COVID-19:
In the event of another government-enforced Lockdown, Plush Café will provide full refunds for any deposits. This only applies to bookings which have dates within any Lockdown periods.
 
No Smoking Regulations:
Smoking or use of electronic cigarettes is prohibited in and immediately outside the Plush Café building.
 
General:
Guests are expected to behave in a responsible manner, with due regard to the regulations of Plush Café (including those relating to statutory fire and safety requirements) and any reasonable instructions of Plush Café and its staff. Plush Café reserves the right to remove any person it deems is not behaving appropriately.
 
Confirmation of booking by paying the deposit/full amount or by making a booking with a voucher constitutes acceptance of the above T&Cs.